About Shortfall
Staffing agencies should get paid for every hour they bill.
Shortfall is billing reconciliation for staffing agencies that work through a vendor management system (VMS) such as SAP Fieldglass or Beeline. It checks timesheets, contract rates, VMS invoices and payments against each other, line by line, and shows exactly where money went missing, with the evidence to get it back.
The market
US staffing industry revenue in 2024, the largest staffing market in the world
Source: Staffing Industry Analystsof contingent workforce programs surveyed use a VMS, and 55% partner with an MSP
Source: Staffing Industry Analysts, Aug 2024typical MSP fee as a share of spend; in supplier-funded programs the staffing agency absorbs it
Source: KORE1 MSP guide, citing SIA benchmarksThe problem
Money leaks between four systems that don't line up.
An agency's timesheets, the client's contract rates, the VMS invoice and the payment remittance all live in different exports. In supplier-funded programs, the MSP's fee is deducted before the money arrives. Checking it all by hand, every week, across every client, rarely happens, so small differences get written off.
Short pays
A remittance lands a few dollars, or a few thousand, under the invoice, with no line-level explanation.
Rate errors
A rate change or overtime rule isn't applied in the VMS, so hours are billed below the contract.
Missed hours
Approved time never makes it onto an invoice, or sits unapproved until it's too old to bill.
Fee over-deductions
MSP and VMS fees, or prompt-pay discounts, are taken at the wrong rate or when they shouldn't be.
Why staffing agencies need it
- • Recover short pays and underbilled hours that would otherwise be written off.
- • Catch fee and discount over-deductions before they become normal.
- • See cash at risk (unpaid or stuck invoices) while it can still be collected.
- • Send disputes backed by the exact file and line, not a spreadsheet hunch.
Why their clients benefit too
- • Shortfall flags overbilling as well as underbilling, so invoices get more accurate in both directions.
- • Disputes arrive with evidence, so they're resolved faster, with less back-and-forth with the MSP.
- • Clean, reconciled billing builds trust in the supplier relationship.
What we do
Every gap, in dollars, with the proof.
Reads your real exports
CSV or Excel from Fieldglass, Beeline or your own systems. Columns are matched automatically and you can fix any in a click.
Runs 18+ billing checks
Hours, rates, overtime rules, corrections, fees, discounts and payments, priced to the cent with integer math.
Shows both directions
Leakage and cash at risk you can claim, and overbilling a client could claw back, each traced to its source rows.
How we keep it accurate
The engine is tested against external answer keys: test packs with dozens of planted errors and clean control cases that must produce no findings. Money is calculated in whole cents, gaps under your tolerance are counted rather than hidden, and the same files always give the same result.
How we protect your data
Each agency's audits and files are private to that agency, enforced in the database. The public demo stores nothing. Personal-data columns such as SSNs are ignored by the analysis. Read the privacy policy.
See it on your own exports.
Try the sample data first. No card, no setup.